Facebook As A Business Research Tool
Nowadays, you can – and should – be using Facebook for business-related research. Not only can you research your audience and your competitors, but you can also monitor your own business interaction, perception and feedback by using Facebook activity.
You can find posts and photos you or your business are tagged in, search for local competitors or audiences, find posts or Pages containing specific keywords – and now Facebook is working hard to refine its new Hashtag functionality so that it aligns more with Twitter functionality.
Let’s start by seeing what you can do with Facebook’s new Hashtag feature…
Step 2. Using Graph Search
Running Facebook searches is the other half of the “using-Facebook-hashtag” process. But you can search this social network for business research purposes without necessarily concentrating on hashtag-finding alone.
Facebook has already rolled out graph search. If you have it, you will have already been invited to “Take a Tour”. If you don’t, expect any day now to see the popup inviting you to check it out.
With graph search, you can:
- Search for friends by name (“or anything else”)
- A simple phrase (e.g. “Friends who live in Wyoming”)
- Any information contained in your friends’ Facebook accounts (e.g. Photos, businesses, places, movies, music)
- Any information contained in Public accounts or in your Friends’ Public categories
For example, if you want to search for “Coffee”, you will see results such as coffee shops, coffee brands, Pages about coffee (all Pages being Public) and similar results.
In short, anything you have ever posted to Facebook is now searchable. So before you start searching for friends, phrases or information, you’re going to want to quickly adjust your privacy settings to segregate anything that doesn’t fit with your business branding.
To see what is searchable on your Facebook account, click the little padlock icon:
It will display who can:
- See your present, past and future posts
- See posts and photos you are tagged in
- Send you friend requests
- Send you Facebook messages
You can also limit past posts and decide whether or not you want your Facebook account to be searchable by other search engines.
Your Profile – To control who sees your profile information, use your “About” tab. If you are still using a personal feed, click on your Name in your top, horizontal menu bar to the left of the padlock icon. You can then choose to edit your Profile and its privacy settings by performing one or both of the following functions:
- Click on your About tab, under your Cover Photo
- Click on the Activity Log tab that will appear within your Cover Photo. If you are exploring Graph Search for the first time, you will receive prompts.
Use your Activity Log to review posts with location or other tags; or review tagged Photos
To make sure the right people find only the most appropriate information about you or your business:
Assign one of the following three categories to each type of contact:
- Only Me – Information you want to use for personal and/or business research or reference
- Friends – Information you want personal friends and family to see. (That would also include any networking peer or friend you’ve “Friended” on Facebook.)
- Public – Ideally, anyone at all, including your target audience, business peers, networking contacts, clients or customers.
A good rule of thumb is to never post anything that (a) clashes with your branding (b) you wouldn’t be comfortable with strangers or your grandmother seeing.
And here’s the best tip of all about Privacy settings: If you want a narrow, specific, target audience to see a particular type of post:
a) Create a List containing that specific group of people (e.g. “Clients”)
b) Use the Custom setting for posts you only want – for example – “clients” to see, specifying the particular list you have placed them within:
Finally, remember that Facebook Pages are always Public.
Managing Your Facebook Privacy
Part of business researching always involves controlling what others can research about you and your company – business researching being a two-way street! Do this intelligently, and it will have a positive effect on your monitoring.